Employer of Choice:
How to Attract, Retain and Engage Top Talent

Retention of excellent employees is one of the most important challenges confronting organizations today. Attracting, hiring and retaining high-caliber employees in today's labor market challenges organizations to manage talent at all levels. Research shows it costs $87,900 to replace a high talented person with three years of experience. In addition, it costs a whopping $678,000 in recruiting, training, and missed sales opportunities every time an experienced, talented person quit! This workshop will show you what it takes to create an organization that attracts and keeps its top talent. You will learn the driving forces that drive job satisfaction and high retention.

• Identify your top talent
• The leader’s role in talent retention
• How to ascertain what is really driving recruiting and retention within your organization
• How to design a development program that drives high retention
• Maximize new hire productivity by ensuring candidates are a good fit for the job
• Increase the retention of all new hires, and in particular reduce their turnover during their first year on the job

Hire the Best, Forget the Rest!
How to Hire Top People Each and Every Time

The worst mistake employers make is hiring the WRONG people. Learn the skills, processes and the knowledge you need to identify and hire top performers each and every time -- those that will perform in the top 20%. Successful hiring doesn't start with a job posting and end when a candidate has been selected. Successful hiring is a structured process that begins with a clear, well defined definition of what capabilities a good candidate must have to be successful and it ends with ensuring the selected individual accepts the offer and joins the organization in a positive way. Define what you're looking for - the position description, job competencies, and questioning strategies.

• Planning the Interview – Hiring strategy, sourcing, resume screening, the interview team, great reasons to work here
• Conducting the Interview – An appropriate climate, conducting the interview, responding to challenging interviewee questions
• Making the Selection – Decision-making guidelines, evaluating candidates, communicating with candidates, using hiring assessments
• Recruiting - Ideas in finding candidates in a tight labor market

ORGANIZATIONAL DEVELOPMENT AND INNOVATION

Creating the High Performance Organization:
How the Best Organizations Achieve Success

Your success depends on your ability to eliminate status quo, increase sales, build loyal customers and engage your workforce. This is a tough challenge whether you are a small company or a large corporation. This program is designed to provide the processes, strategies and tactics to help you design a plan to keep your organization heading in the right direction. Through the use of case studies, exercises and current teaching methods, you will learn how to make your place of business first choice among your employees and customers alike. Furthermore, we will help you create a roadmap of success by addressing other key drivers such as leadership, employee retention and employee involvement strategies, making the workforce part of the solution--not the problem.

• Recognize and communicate the key drivers for change and innovation
• Determine customer needs and develop new and improved products and services
• Reduce resistance to change
• Create an organizational structure that facilitates change, growth, and productivity
• Learn important skills making you a better leader

Making Hippos Fly!
What Good Companies Do to Engage and Energize Their Workforce

Every organization has the capability of achieving higher levels of performance. The winners of today’s business economy must engage the creative abilities and manage the talent and potential of the entire workforce from the bottom to the top. Based on proven concepts, this step-by-step strategy will show people how to achieve measurable, bottom-line performance improvement results in a short period of time. You will learn how to design employee involvement and reward and recognition programs that harness the creative abilities and generate improved bottom line results. The end result will allow businesses to quickly enhance their performance and create a foundation of sustained improvement, change, retention and innovation.

• Identify and select breakthrough performance projects that improve financial performance
• Overcome resistance and barriers to change
• Harness the forces that create high performance
• Learn a step-by-step strategy that generates concrete and measurable bottom-line results
• Obtain a high level of involvement from your workforce
• Create enthusiasm, make work fun, and improve job satisfaction
• Learn how to tap, capture, and transform ideas into valuable products and services

LEADERSHIP PROGRAMS

Transforming Workers to Winners:
What Good Managers Must Do
 
"Management is an 8 to 5 obligation, but leadership is a 24 hour-a-day responsibility."

Studies show the personal actions of the leader is the most important factor in driving profits, retaining employees, and contributes to the overall success of the organization. This session will provide attendees with the five key strategies that drive performance and organizational success. You will learn how to reward, motivate, engage, make accountable and coach people toward higher performance. By building confidence in your abilities you will be able to handle leadership challenges and lead your people to sustained high performance. You will gain a comprehensive range of very practical and highly effective leadership tools and approaches that can be implemented immediately.

• Learn the five strategies good leaders take to drive performance
• Achieve measurable improvements in leadership performance
• Learn how to energize and engage your staff toward outstanding performance
• Generate ownership and responsibility for change
• Acquire the skills and know-how to get the very best from every employee
• Make a real difference in the effectiveness and productivity of your team
• Leadership Video Clip

CUSTOMER SERVICE

Fast, Focused and Friendly:
The Essentials of Great Customer Service

Learn to create a system of exceptional customer service keeping you profitable and ahead of the competition. This session will help you, your staff and your business develop the right attitude and emotionally connect with your customers. This session provides dozens of tips and strategies that can be implemented immediately. Discover how to hire, manage and reward your employees so they act quickly, take responsibility and deliver a high level of service to your customers.

• Design a pattern of good service and break the cycle of bad service
• Deliver better, faster, service and increase customer satisfaction
• Learn how to gain repeat business and loyalty
• Increase your credibility with customers—and your value to your organization
• Create incentive systems to reward and recognize front-line service employees
• Learn how to objectively measure service quality
• Establish customer service commandments
• Design a fail-safe system of customer service that keeps customers coming back
• Benefit from lessons learned from service industry leaders

TEAMBUILDING

Dynamic Teambuilding:
How to Enhance Communication and Build Effective Teams
 
Team members differ from each other in fundamental ways including their values, behaviors, talents, temperaments, wants and beliefs. Powerful communication skills and an understanding of the differences in the way people communicate are essential to effective relationships in the workplace. People will learn how to understand each other and resolve their differences. The seminar incorporates a behavior assessment to give a more complete understanding of yourself and others. You will become a more successful leader and make interactions with others more efficient and effective. This program will unlock some of the mysteries in dealing with people on and off the job. 

• Learn and understand your communication style and the effect it has on others
• Recognize the eight common behavior patterns
• Discover an easy-to-use and foolproof tool for management development  
• Improve your hiring, development and motivation of your team members
• Build productive communications and reduce conflict
• Learn effective ways of dealing with difficult people